FAQs

[Process and Address]

To return an item, please contact customer service at [sales@orangemarkettableware.com]. Please place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:15333 Culver Drive, Suite 900A, Irvine, CA 92604.

[Charge]

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

[Delivery of Products]

We do not require your presence for the delivery. We may leave the package at your door, yard, locker, mailroom, or leasing office. The delivery personnel follows a designated route as per delivery schedule and cannot stop to inspect the products.

[Shipping]

Every order placed before 10AM CST on a weekday will ship the same day. Otherwise, we will arrange your shipment on the following business day. We do not ship on weekend.

Another 5-7 business day will be added during the holiday.

Please understand that the reasonable processing time will be added on no matter what shipping method you have choose.

[processing time, lost package]

We DO NOT take responsibility after package delivered.For customer’s mistake. Included but not limited to the buyer provided a wrong shipping address and we have shipped.Adult Signature required for high-value packages.